Help Desk Design

Timely and accurate answers — that superior service leads to Customer loyalty.  The longer it takes your Reps to find the right answer, the greater the risk of damaging Customer loyalty.  Well-designed, user-friendly information for Customer inquiries can determine how long your Customers wait, and how effectively they’re managed.  And the more solutions Customer Service Reps can find on their own, the more time Center management can spend on strategic or people issues, instead of answering questions or “putting out fires.”  Superior help desk design is essential to optimal Center performance.

ALESYS’ deep understanding of how people learn translates into intuitive, user-friendly help desks that support the speed and accuracy of Rep responses. 

• Design and development of new Help Desks.
  
  
• Revision and upgrade of current online performance support systems.
  
  
• Streamline current systems to make them intuitive and user-friendly.
  
  
• Maintenance over time as processes, procedures, and products change.

» Learn more about ALESYS' Help Desk and Procedurization Processes

To learn more about us and how we can assist you, contact one of our Senior Consultants at 386.462.5562 x 225 or submit an Information Request.