Professional Development of Trainers

Your Contact Center’s most knowledgeable people include “star” Reps with the highest levels of successful front-line experience.  They know the Floor.  But when transferring their knowledge or coaching others, they often fall short.  By effectively harnessing their knowledge and transferring it to others, Contact Center performance is powerfully impacted in a cost-effective manner.

ALESYS’ professional development program leading to Learning Manager Certification^SM can develop your star performers into excellent Learning Managers.  Guaranteed!

• Managing the Learning Process Effectively^®
  
  
• Effective Coaching Skills for Learning Managers^®
  
  
• Presentation and Delivery Skills for Effective Learning^SM
  
  
• Effective Classroom Time Management^SM

To learn more about ALESYS’ Learning Manager Certification^SM curriculum, visit www.alesys.com/lmc

» Learn more about ALESYS' Professional Development

To learn more about us and how we can assist you, contact one of our Senior Consultants at 386.462.5562 x 225 or submit an Information Request.