Business Situation:
    Customize Prepackaged Training for New Industry

One of the largest and most prominent training companies in the world needed a customized version of one of its packaged customer service training programs prepared for doctors in large regional hospitals. This was a new market group, and this training vendor wanted to ensure that the training would appeal to that target audience and would hold their attention in short segments as their schedules would allow.

  ALESYS Solution

ALESYS was contracted to customize the training program and materials for this very busy audience. We conducted several focus groups with doctors and with hospital administration and then developed an innovative approach complete with video and skill practices with typical patient scenarios. Humor was used to engage the doctors in changing their behaviors with patients and their families. The end product was 35-minute intact training segments on 24 different topics and skills that could easily be delivered over time to small groups of doctors by a certified member of the Human Resources function in the hospital.

  Results Achieved

ALESYS was able to prepare this new product very quickly for this vendor to offer its major prospects in the hospital market. The results were significant, with 75% of the hospitals approached purchasing the training for their medical staffs. The feedback from the doctors who participated in the program was very positive. Six months later the administrators of the hospitals using the training were surveyed for their opinion on its effectiveness. They all said that patient and family complaints about the bedside manner of their doctors had dropped by at least 50%.

« Back to Training Vendors

________________________________

ALESYS is an international consulting and training company with a focus on leveraging learning to help Customers achieve their organizational goals and use learning as a competitive advantage to generate business profits. We bring a depth and breadth of expertise and best practices gathered during our many years of successful work with organizations all over the world. For organizational change efforts to be effective, only a custom designed approach will yield results. These results must not only solve your organizational issues, but they must also translate into long-term sustainable change and profitability.

For more information on ALESYS' highly effective approach, contact us at 800.758.1071 ext. 225.

________________________________