Convert Format of
A major training supplier had sold a multimedia
training program in a CD-ROM format to a well-established, global
travel agency in the early 1990s. After using the training for
over a year, this company discovered that the program was not
achieving the results in behavior change that was expected and
asked the supplier to remedy the situation very quickly.
was contracted to evaluate options that would satisfy this important
Customer of this training supplier. We conducted focus groups
in several countries in which the travel agency operated to determine
why the training was not working. We learned that this Customer
was not ready for an e-Learning format, lacking the technology
in many locations to even use the training format. They were also
dissatisfied with the lack of customization in scenarios depicted,
language used, and skill practices designed. This packaged training
approach was clearly failing the Customer.
redeveloped the training content into a paper-based self-study
format of short, focused lessons that built upon each other and
led to an internal certification that was recognized with a small
raise in pay. The materials were written to address the specific
business of this Customer, using its own scenarios to drive skill
practices with cultural and language models from several of its
This training supplier was able to save this
important Customer by replacing the CD-ROM version of the training
content with the new, more customized approach. The Customer was
very pleased with the results, reporting that most of its staff
had completed the training successfully within 8 months.
The supplier agreed that outsourcing their
custom development to ALESYS
was a very good business decision.
Back to Training
is an international consulting and training company with a focus on leveraging
learning to help Customers achieve their organizational goals and use learning
as a competitive advantage to generate business profits. We bring a depth
and breadth of expertise and best practices gathered during our many years
of successful work with organizations all over the world. For organizational
change efforts to be effective, only a custom designed approach will yield
results. These results must not only solve your organizational issues, but
they must also translate into long-term sustainable change and profitability.
For more information on ALESYS'
highly effective approach, contact us at 800.758.1071 ext. 225.