ALESYS Contact Center Solutions: Outsourcing Training Design & Development

Research shows that 70% of training offered in organizations today does not work! People simply do not change their work behavior as a result of most training. You can’t afford that kind of waste! Your training must be designed so it gets results.

ALESYS’ Integrated Approach to Training Design and Development^SM is recognized as among the most powerful methodologies in the industry. It works to get the results you need. Effective training design and development makes the difference between having Reps who can think on their feet and solve Customer problems, and Reps who just sit through training and play Solitaire on their PCs!

***Before* ALESYS gets involved, the training environment is often like this: ***

Reps come to class late and unprepared.
Reps do not act like they are on the payroll. They behave like they’re still in high school!
Reps sleep through much of class.
Trainers do not know how to most effectively manage the learning process of each Learner.

* Based upon actual documented observations
across industries.

***After* ALESYS improves the training process, a typical training environment looks like this: ****

Reps actively participate in their learning process.
Reps work to understand the application of concepts to their job duties.
Reps stay after class to learn more because they have become motivated to succeed.
Trainers effectively manage many interactive skill practices and ensure each Learner is achieving competency standards.
A variety of media and formats keep each Rep fully engaged in the training content.

** Documented observations in ALESYS-
designed training programs. Results may
vary depending upon the intervention
package chosen.

All of our training programs bear our seal of quality, and are Designed for Learnability^SM.

***Before* ALESYS gets involved, the training environment is often like this: ***

***After* ALESYS improves the training process, a typical training environment looks like this: ****

Design and development of work procedures

Delivery of training

Management of training function, for bottom-line results

Before ALESYS gets involved, the training environment is often like this: *

After ALESYS improves the training process, a typical training environment looks like this: **

Design and development of work procedures

Delivery of training

Management of training function, for bottom-line results

***Before* ALESYS gets involved, the training environment is often like this: ***

***After* ALESYS improves the training process, a typical training environment looks like this: ****