OPTION 1:
No procedures are documented, or you know for sure they need revising.  For example, you have procedures documented in some big notebooks, but they are never used!

We apply our Kaizen Process — This process enables continuous improvement, taking your procedures to the next level.  Our team of learning professionals works with your Subject Matter Experts to develop sound processes and procedures that implement your corporate vision and strategic goals.  Then we apply best practices and benchmarking techniques to help you take these processes and procedures to the next level. 

Deliverable — Documented work processes and procedures.

Next Steps — After you have used these documented processes and procedures for a period of time to validate their accuracy, you may convert them into a user-friendly reference system or help desk.  Here you develop an easily understood reference system that Reps can use to quickly find information to assist Customers.  We can put your relevant procedures into a variety of help desk formats of your choice.  We’ll also develop scripts as appropriate to assist your Reps in providing extraordinary Customer service.

To really make it powerful — Let us use our powerful, proven Integrated Approach to Training Design and Development.  This process prepares your Reps to provide service and support to your Customers.  It will make a significant impact on your Customer service scores.  You’ll find this investment definitely worth making.

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To learn more about us and how we can assist you, contact one of our Senior Consultants at 386.462.5562 x 225 or submit an Information Request.