ALESYS Contact Center Solutions: Professional Development -- Managers

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Contact Center Managers

ALESYS offers your senior-level Managers a curriculum of training to enable them to effectively lead and manage the operation of the Contact Center. We value the time commitments of senior management and can offer them opportunities to learn conceptually on their own in a self-paced format. Then they come together in small groups to practice what they have learned with feedback from their peers and ALESYS.

Available training topics include:

Strategic planning for critical decisions to grow the Center or the business
Visioning future business goals and objectives
Scheduling and staffing techniques and strategies
Customer retention and loyalty
Leadership skills
Communication skills
Technology issues for the future of the Center

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To learn more about us and how we can assist you, contact one of our Senior Consultants at 386.462.5562 x 225 or submit an Information Request.

1.800.758.1071

Customizable Off-the-Shelf Training Programs

Strategic Decision-Making Skills

Effective Performance Management Skills

Facilitating the Communication Process

Effective Communication Skills

Customizable Off-the-Shelf
Training Programs