Mid-level Supervisors/Team Leaders

The success of your Contact Center hinges on the professional development of this group of employees.  They not only create the environment in which your Reps function, but they also determine how effectively Reps can transfer what they learned in training to their job. 

Mid-level Supervisors and Team Leaders need professional development to be able to successfully model and coach the performance of their units.  We provide them with very relevant and hard-hitting practice opportunities as part of a curriculum that gives them skills and confidence to lead and motivate performance to work standards.

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To learn more about us and how we can assist you, contact one of our Senior Consultants at 386.462.5562 x 225 or submit an Information Request.