Trainers or Subject-Matter Experts Who Train Others

Most organizations put the very important process of training your Reps in the hands of someone who has not developed the skills necessary for managing the learning process of others.  We believe that your Subject-Matter Experts or star Reps make the best Trainers, because they have the knowledge and understanding of your business practices.  But for them to be competent Trainers in the classroom, they must be professionally developed with learning management skills.  They also must accept the responsibilities inherent in leading the learning of others. 

ALESYS has a complete curriculum for the professional development of those who train in the Contact Center environment.  It works very well for Subject-Matter Experts who train occasionally, as well as Trainers who could benefit from taking their delivery skills to a higher level.

This curriculum is called ALESYS' Learning Manager Certification^SM.  After your employees successfully complete this powerful professional development curriculum, they will be capable of training any level of Manager or employee in any content in your Center.  Moreover, they will have achieved ALESYS Certified Learning Manager status.

These programs work!  They get results — results that will increase the effectiveness of all your training programs.

We can deliver these training programs to your Trainers, or you can have ALESYS certify several of your more experienced Trainers to deliver these programs in your organization over time.

Contact us for more information about our very effective professional development programs for these staff members.  We get rave reviews from experienced and new Trainers on our powerful approach!

For more information about Learning Manager Certification^SM, visit www.alesys.com/learning-manager-certification.

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