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| Customer Management Training At the core of any Contact Center is the ability of its Reps to provide effective Customer service, no matter what communication format is used. ALESYS has designed elements of ourEffective Customer Management SeriesSM to meet the special needs of small to medium Contact Centers.Our training programs are offered in a variety of formats including CD-ROM, paper-based self-study, and facilitated programs. In small and medium Contact Centers, we appreciate the need to minimize Reps' time away from Customer contact. Our variety of training formats helps address this need. Also, our optional coaching materials provide members of your staff who directly supervise Reps, with the specific knowledge and skills they need to help keep the skills alive, even after the training is complete. This process of superior training and effective coaching allows ALESYS to provide your Reps with the most effective training, in the minimum amount of time, for maximum results. Understanding details makes a Contact Center great. To uncover these details, Contact Center Reps must demonstrate superior probing skills as they interact with Customers they can't see, often in emotional situations. They must ask questions and clarify information, so they can determine the most effective way to proceed, while ensuring that the Customer is heard in the process. And, while Reps gather information, Customers must feel well cared for as they are managed through a waiting process. ALESYS knows superior Customer management and probing skills are fundamental to excellent Customer experiences, and has learning products that develop those skills in any communication format, be it telephone or email. OurEffective Customer Management SeriesSM provides a flexible approach to your Contact Center's needs.
To learn more about us and how we can assist you, contact one of our Senior Consultants at 386.462.5562 x 225 or submit an Information Request.
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