Professional Development of Management

Contact Centers face challenges daily.  Work conditions can change hourly depending on the weather, equipment problems, or market conditions.  Increasing the professionalism, knowledge, and skills of Contact Center management significantly improves bottom-line results.  Managers must learn how to reduce average handling time and manage service levels effectively.  Just as importantly, management must know how to build greater commitment and loyalty among Call Center Reps.  Reduced turnover can significantly reduce costs.  Your people set you apart from the competition!

ALESYS offers key learning opportunities for Contact Center management, ensuring that your leadership team has the skills necessary for high-performance. 

• Strategic Decision-Making Skills

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• Management of Effective Learning in the Workplace

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• Effective Coaching Skills for Supervisors and Managers

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• Effective Coaching Skills for OJT Facilitators

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• Coaching Skills for Performance Improvement

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» Learn more about ALESYS' Professional Development

To learn more about us and how we can assist you, contact one of our Senior Consultants at 386.462.5562 x 225 or submit an Information Request.