Documentation/Procedurization Process

Usually, medium to large Customer Contact Centers have no shortage of information and documentation.  But how accurately does the documentation describe current work procedures and tasks?   Documentation must completely and accurately reflect today’s standards for employees to effectively carry out their work.  Without accurate documentation, developing training that really helps employees learn and perform better is almost impossible.  

ALESYS plays an important role in building a learning framework through superior procedural and work task documentation.

• Documented best practices

  of your work processes/procedures ensure your teams can perform to the highest standards.
  
  

• Proven approaches

  to accomplish documentation, so no important procedures go unrecorded.
  
  

• Review of current documentation

  to ensure information and format that supports job performance.
  
  

• Maintenance systems

  must be in place to ensure documented procedures continuously improve, so organizational learning consistently raises Center performance.

» Learn more about ALESYS' Procedurization Processes

To learn more about us and how we can assist you, contact one of our Senior Consultants at 386.462.5562 x 225 or submit an Information Request.