Training Design and Development

Studies show that 70 to 90 percent of training investment is normally wasted because work behaviors don’t improve after training. For training to impact Contact Center performance long-term, people need more than an afternoon seminar or a CD-Rom handed to them. Learning interventions must be designed using an integrated approach, customized to specific Contact Center business issues. Without sound instructional design, training will not achieve the results you need.

ALESYS’ proven Integrated Approach to Learning^® results in a learning system that will achieve the specific results you need. We increase the effectiveness of every learning experience to maximize transfer of training content to job application.

• Precise analysis of your training needs

  to establish clear learning outcomes, and the best ways to achieve them.
  
  

• Custom development of training

  that accomplishes real learning and behavior change.
  
  

• Application of ALESYS’ proven design methodology

  to the development of any training determined necessary to Center objectives, such as Customer service skills, navigation skills, sales skills, team leadership, management, etc.
  
  

• User-friendly training materials

  in a variety of media and formats that enable the Trainer/SME/Manager to conduct a successful learning session every time.
  
  

• Measurement of training effectiveness

  is built into every learning experience ALESYS develops.
  
  

• Evolution of training content

  over time to ensure it accurately reflects the way your Center wants to do business.

» Learn more about ALESYS' Training Design and Development

To learn more about us and how we can assist you, contact one of our Senior Consultants at 386.462.5562 x 225 or submit an Information Request.