Training Effectiveness Evaluation

While medium to large Customer Contact Centers generally offer plenty of training for their staffs, often that training fails to cause actual behavior change back on the job.  Without behavior change, performance improves little.  The result?  Poor return on investment from all the training dollars spent.  And even worse than the misspent money, people’s skills at the Contact Center don’t grow to meet strategic business needs.  That failure is ultimately much more expensive than the actual money spent on ineffective training!

ALESYS has a proven, thorough approach to evaluating the effectiveness of existing training, so you know what it accomplishes — and what it doesn’t.

» Learn more about ALESYS' Training Effectiveness Evaluations

To learn more about us and how we can assist you, contact one of our Senior Consultants at 386.462.5562 x 225 or submit an Information Request.